In accordance with the law 3/2014 applied to online businesses, AJ by Gympass users who want a refund, must request a refund within 14 calendar days after the last purchase or renewal of the product, provided they have not made use of it.
To do this, write us an email to firstname.lastname@example.org.
These conditions are also included in purchases using the PREPAID method.
Returns will be made according to the payment methods used for the purchase:
- Credit card payments: the refund will be made to the same card used in the original purchase. The time required for the return to appear in your account will depend on the banking institution in question.
- Paypal Payments: the return will be visible in your Paypal account 48 hours after receiving an email confirming the processing of the refund.
Note: we make refunds on the 1st and 15th day of each month.